SalesArcade Support

We're here to help you get the most out of SalesArcade. For any question, problem or feedback, email us at founder@deox.app. We usually reply within 1 to 2 business days.

The quickest way to reach us is in the app: Settings → Help and feedback → Contact support. This opens an email with your app version and device already filled in. If you email us directly, please include your device model, its iOS or Android version, the SalesArcade version (shown at the bottom of Settings) and a screenshot if something looks wrong.

Frequently asked questions

What is SalesArcade?

SalesArcade teaches you to sell in about 10 minutes a day. It includes guided learning paths, bite-sized lessons, a Sales Simulator with branching buyer conversations, an objection trainer, negotiation exercises, cold-call and email scripts, flashcards, daily drills, a skills assessment and a vault of won and lost call breakdowns.

How much does SalesArcade cost?

SalesArcade is available with a SalesArcade Pro subscription: weekly, monthly or yearly. Any active plan unlocks the whole app. Current prices are shown in the app before you subscribe.

How do I cancel my subscription?

In the app: Settings → Subscription → Cancel subscription, then confirm in the App Store or Google Play screen that opens.
iPhone: open Settings → [your name] → Subscriptions → SalesArcade → Cancel Subscription.
Android: open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → SalesArcade → Cancel.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro access until the end of the period you've paid for. Deleting the app does not cancel your subscription.

How do I get a refund?

Payments are handled by Apple and Google, so refunds are requested through them. On iPhone, go to reportaproblem.apple.com. On Android, follow Google Play's refund instructions in the Play Store. If you have trouble, email us and we'll help.

I subscribed but the app is still locked.

Tap Restore purchases on the subscription screen or in Settings → Subscription. Make sure you're signed in with the same Apple ID or Google account you used to subscribe. If it still doesn't unlock, email us with the approximate date of purchase.

I got a new phone. Where is my progress?

SalesArcade doesn't use an online account, so your progress is stored only on the phone where you practised. Restoring a device backup (iCloud or Google) may bring it back. Your subscription always transfers: tap Restore purchases on the new phone.

How do I share my progress?

Open Share your wins on the Home screen (or tap the share icon on Your Progress) and pick a card. SalesArcade makes the card image and opens your phone's share sheet. On iPhone the caption with the download link goes with the image. On Android the caption is copied for you, so paste it into your post.

Can I get SalesArcade on iPhone and Android with one subscription?

No. Subscriptions are sold through Apple or Google and belong to that store, so a subscription bought on iPhone unlocks SalesArcade on Apple devices with the same Apple ID, and one bought on Android unlocks it on devices with the same Google account.

Does SalesArcade work offline?

Yes. All lessons, simulations and exercises are built into the app and work without an internet connection. You only need a connection to subscribe or restore a purchase.

Are the call breakdowns real calls?

No. They are realistic reenactments written for training. The people and companies in them are fictional.

How do I change my daily goal, reminders or dark mode?

Open Settings from the gear icon on the Home screen. You can change your daily goal, reminder time, haptics and appearance (Automatic, Light or Dark).

How do I reset my progress or delete my data?

Settings → Privacy and data. "Reset progress" clears your practice history and keeps your profile. "Delete account and data" erases everything SalesArcade has stored on your device. See Delete your account and data.

I found a mistake or have an idea.

We'd love to hear it. Email founder@deox.app.

Privacy and terms

Read how we handle your information in our Privacy Policy and the rules for using SalesArcade in our Terms of Service.

Contact

Email: founder@deox.app