Bibler Support

We're here to help you get the most out of Bibler. For any question, problem or feedback, email us at founder@deox.app. We usually reply within 1 to 2 business days.

When you write, please include your device model, its iOS or Android version, the Bibler version and a screenshot if something looks wrong.

Frequently asked questions

What is Bibler?

Bibler helps you know the Word and carry it with you. It includes a five-minute daily session, verses for how you feel, Walk It Out moments that ask "what would God want you to do?", guided journeys and devotions with notes that save, a journal for prayers, gratitude and reflections, verse cards to carry by heart, quick rounds, and a full Bible reader.

How much does Bibler cost?

Bibler is available with a Bibler Pro subscription, weekly or monthly. Either plan unlocks the whole app. Current prices are shown in the app before you buy.

How do I cancel my subscription?

iPhone: open Settings → [your name] → Subscriptions → Bibler → Cancel Subscription.
Android: open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → Bibler → Cancel.
You can also get there from Bibler: tap your avatar on Home, then Subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Pro access until the end of the period you've paid for. Erasing your data or deleting the app does not cancel your subscription.

How do I get a refund?

Payments are handled by Apple and Google, so refunds are requested through them. On iPhone, go to reportaproblem.apple.com. On Android, follow Google Play's refund instructions in the Play Store. If you have trouble, email us and we'll help.

I subscribed but the app is still locked.

Tap Restore on the subscription screen, or “I already have an account” on the welcome screen. Make sure you're using the same Apple ID or Google account you subscribed with. If it still doesn't unlock, email us with the approximate date of purchase.

I got a new phone. Where is my journal?

Your journal, notes and progress are private and stored only on the phone where you wrote them; they are never uploaded to us. Erasing your data (Me → Settings → Erase all my data) or deleting the app erases them. Restoring a device backup (iCloud or Google) may bring them back. Your Bibler Pro subscription always transfers: tap “I already have an account” on the new phone.

Can I use one subscription on iPhone and Android?

No. Purchases are sold through Apple or Google and belong to that store, so a purchase made on iPhone unlocks Bibler on Apple devices with the same Apple ID, and one made on Android unlocks it on devices with the same Google account.

Which Bible translation does Bibler use?

Bibler uses an adapted World English Bible (WEB), a public-domain modern English translation. We render the divine name as "God" or "the Lord", so it is labelled "Adapted WEB".

Does Bibler work offline?

Yes. The Bible, devotions, verses and quick rounds are built into the app and work without an internet connection. You need a connection to buy Bibler Pro or restore a purchase.

How do I reset my progress or erase my data?

Tap your avatar on the Home screen to open Me, then go to Settings. "Reset progress" clears your progress but keeps your journal. "Erase all my data" permanently deletes everything Bibler keeps on this device. Bibler has no accounts, so there is nothing stored on our side to delete. See Delete your Bibler data.

I'm going through something hard.

Bibler is here to encourage you, but it isn't a substitute for a pastor, counsellor or doctor. If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line now. In the US, call or text 988. Elsewhere, find a line at findahelpline.com.

I found a mistake or have an idea.

We'd love to hear it, especially about any verse or teaching that seems wrong. Email founder@deox.app.

Privacy and terms

Read how we handle your information in our Privacy Policy and the rules for using Bibler in our Terms of Service.

Contact

Email: founder@deox.app